Shipping and Returns

Your order will be processed within 1 business day and will be sent for delivery the next business day. 

Please contact us if you have any questions.

The order will be shipped via Canada Post. The cost of the delivery will be calculated automatically at the checkout adn will depend on the address location.

Please, remember to make sure that your shipping address is correct when you place an order. 

Here are a few approximate delivery times:

  • Barrie, ON: 2-3 business days
  • Ottawa, ON: 2-3 business days
  • Montreal, QC: 1-3 business days
  • Halifax, NS: 3-4 business days
  • Winnipeg, MB: 4-5 business days
  • Calgary, AB: 4-5 business days
  • Vancouver, BC: 4-5 business days

*These delivery times are estimates and may vary.

Cancellation Policy

Our commitment to quick processing of each order requires If you have changed your mind after placing an order, please make a cancellation request within 1 hour from the time of order. To cancel your order, please call us at 647-551-22-45 with your order number or email to info@baby1steps.ca. Please note that sending in a cancellation request does not mean that your order is immediately canceled. Canceled orders will be confirmed in writing via email. If your order cannot be canceled, please refer to the return policy.

Return/Exchange Policy?

You can return the order within 30 days from the day of purchase. Returned or exchanged merchandise must have been purchased at regular price, be unused and returned in its original packaging (unopened).

Returns are possible only with the original receipt or order confirmation email. Note that some items are final sale and cannot be returned or exchanged.

To start the return process please email us or call 647-551-2245 or follow these steps:

  1. Take a photograph of the item(s) you would like to return to show it is in its original packaging and condition
  2. Send your photo, along with your order number and the reason for your return to returns@baby1steps.ca
  3. Our team will process your return and email you an RMA number along with instructions for returning your order.
  4. Once your return is received and confirmed to be in original condition, we will process your refund or exchange within 10 business days, less original shipping charges if any.

US Shipping & Returns

During the checkout you will be able to see the shipping costs depending on your location. These costs are charged by Canada Post and will not have any handling fees.

Shipping charges quoted will not include extra costs such as duty, brokerage, etc. that may be incurred and that are the responsibility of the purchaser. Usually there are no extra taxes or duties when from shipments from Canada to the US under 800$ per order.

Contact us if you have ny questions about the shipping:

info@baby1steps.ca

https://www.instagram.com/baby1steps/

https://www.facebook.com/baby1steps

 

 

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